A minimum of 36-hour notice is required to cancel a lesson otherwise the pupil will be liable for the full tuition fee. It is the pupil's responsibility to check the times and dates of lessons.
Special Offer:
Can only be used once as the initial lesson. Special offers will only apply to block bookings.
Bookings:
The full fee must be paid in advance in either cash or via bank transfer, and this can be sent either directly to the company or to the instructor themselves.
Each block/lesson must be used within 90 days or they become invaild and non-refundable.
If the lesson is not completed by specified lesson duration and overruns over 10 minutes, you will be liable to pay the additional time taken for your lesson. The extra time will be calculated at a later time and the invoice will be sent later to you which then expected to be paid. The additional charge will not be applied when it's at the instructor's fault.
Driving Test
Harold Driving Institute (HDI) has the final say on whether a pupil is ready to take the driving test, and whether the driving school car can be used. The use of the car will require additional charge.
Driving Test Cancellation
In the event of the driving school car being unavailable on the day of the practical test due to car-related mechanical failure or illness to the driving instructor - test fees recieved by the pupil will be refunded in full. Your respective instructor will be solely responsible for issuing your refund, and HDI will not be liable to directly issue a refund.
In the event of the practical test being cancelled by the driving standards agency, it is normal practice for the test fee to be refunded by them. However, lessons booked on the day and the charge for the hire of the car will not be refunded.
Complaints Procedure
Please inform the office via email of any complaints that you may have and we will endeavour to address the situation.
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